Paint repair - Expert colour matching - Stone chip damage - Bury St Edmunds-Thetford-Attleborough-Stowmarket-Diss-Mildenhall-West Norwich-Watton

Frequently Asked Questions


Will you get the colour right ? Do you use the manufacturer's paint?

ChipsAway uses the world's most respected colour matching system. We never use stock paint, which is almost never the same batch of paint that was used in painting the vehicle, and is therefore visibly a slightly different colour. We use computer-assisted mixing on-site to create a paint to match the panel we are painting, ensuring the best possible colour matching.

My car is a metallic or pearl finish, can you repair it?

Unlike many other mobile repairers, we can and do provide repairs to metallic and pearl.

My bumper is scuffed, but it is plastic, can you repair it?

Yes. Painted (colour-coded) plastic bumpers can be repaired using the same process.

Will the repair be 'as good as new'?

No repair will be identical to an automotive factory finish, which is machine-sprayed to tolerances beyond human capability. Hence, no repair will ever be strictly 'as good as new'. We aim to provide a high quality, hand-completed aftermarket repair. In normal circumstances, such a repair is unlikely to be detected by a casual examination of the vehicle by an untrained observer unaware of the previous damage location.

Do you repair stone chips?

We can provide a professional touch-in of stone chip damage. Particularly with metallic paints, this is a protective repair only, as a stone chip removes substantial material from the finish. If a perfect repair is necessary, the only way to achieve it is stripping the affected bonnet back to bare metal, followed by an edge-to-edge respray. This is usually not an economical repair option for the customer, and a touch-in is the preferred repair method.

Do you guarantee your repairs?

Our repairs are covered by a full lifetime formulation and application warranty.

How do you accept payment?

We can accept payment by cash or cheque, and can now accept credit cards.

How much will my repair cost?

It is impossible for us to price a repair precisely without seeing the damage, as the work and materials involved in a repair can vary greatly from one piece of damage to the next. If you wish to send us digital photos of your damage via email, try to include one that shows the damage as close-up (while still in focus) as possible, and another that is zoomed far enough out to give us an idea of the scale of the repair. We will be able to provide 'guide' figures in these circumstances. We are pleased to offer free, we-come-to-you estimates where we give firm price quotes.

Do you do carry out full resprays?

The ChipsAway paint system is designed for localised damage repairs. Hence we do not offer full resprays.

Are there any repairs you do not do?

We are able to provide significant cost savings over full-service body shops by not having the overheads required by the expensive equipment and facilities needed to repair the very small number of vehicles that have been involved in serious accidents. As a result, we do not carry out repairs where the vehicle has structural or chassis damage, or where welding in of replacement metal or full panels are required. We do not supply and fit replacement glass. We recommend a specialist be consulted in case of damaged substrate carbon-fibre or GRP (fibreglass) panels.

When is the car ready to drive?

The car is ready for ordinary road use and weather exposure immediately after we have completed the repair.

How should I look after my repair?

Full aftercare instructions are provided on completion of the repair.