Guaranteed repairs - Chip repairs - Attleborough-Stowmarket-Bury St Edmunds-Thetford-Mildenhall-Diss-West Norwich-Watton


Carrying Out the Repairs ChipsAway undertakes to carry out the repairs indicated on the Estimate. If it becomes clear during the work that, in the opinion of the repairer, further work is necessary to properly complete the repairs outlined on the Estimate, the customer's authorisation and agreement will be obtained before any further work is undertaken that would increase the price shown on the Estimate. If such authorisation is not forthcoming, ChipsAway reserves the right not to continue with the repairs that require the further work. In these circumstances the full Estimate price remains payable by the customer. Further work that does not increase the Estimate price may be proceeded with without the requirement for customer authorisation.

No repair will be identical to an automotive factory finish, which is machine-sprayed to tolerances beyond human capability. Hence no repair will ever be 'as good as new'. ChipsAway discharges its obligations under any repair agreement by providing a good quality, hand-completed aftermarket repair. In normal circumstances, such a repair is unlikely to be detected by a casual examination of the vehicle by an untrained observer unaware of the previous damage location.

The ChipsAway repair system includes elements (including but not limited to factory paint reproduction recipe database) that are provided by third parties. Finish (including but not limited to colour) match may be approximate only when limitations of such third party supplied elements prevent a more precise finish match. In any such case, provision by ChipsAway of an approximate finish match will be considered supply of a good quality repair. ChipsAway is entitled to subcontract out work to or engage on behalf of the customer as agent such third parties as we see fit.

The ChipsAway paint system is designed to reproduce and be compatible with an original vehicle finish. Hence an approximate finish match will be considered a good quality repair where the vehicle finish is non-original. It is the absolute responsibility of the customer to advise ChipsAway of any non-original finish areas on the vehicle. In case of chemical incompatibility with a non-original finish (whether or not notified by the customer) ChipsAway will not be obliged to complete or rectify any affected repair and the customer will not be obliged to make payment for the portion of the invoice price representing any affected repair. Liability for mutual contractual mistake under this agreement rests with the customer.

 

Extent of Warranty ChipsAway guarantee repairs for a period of two years. This is a formulation and application guarantee: that the finish will not degrade due to the refinish materials being improperly prepared or applied by ChipsAway.

No guarantee of any sort is offered against damage to the finish by any corrosion or rust (whether or not evident before the repair was carried out) by failure of the surface to which the repair is applied (including but not limited to failure of a previous aftermarket paintwork repair), further accident or impact (including but not limited to stone chipping) or by inappropriate aftercare once the vehicle has been returned to the customer. Aftercare instructions will be supplied by ChipsAway with the customer invoice.

Chip repairs, 'touch-ins', polishing repairs and any other repairs identified as such to the customer by ChipsAway will be on an 'improve only' basis, and no representation is made and no guarantee offered that such a repair will be in any way undetectable against the original finish. Repairs may be identified as an "attempt to improve only" in which case ChipsAway do not guarantee any improvement. Claims under the ChipsAway guarantee are settled by free rectification or (at ChipsAway's discretion) a refund equal to the portion of the invoice price representing the unsatisfactory repair. Any refund or liability shall be limited to a maximum of the amount quoted upon the estimate or invoice. ChipsAway will not be liable for any consequential loss incurred as the result of a repair. It is incumbent on the customer to keep a receipt as proof of work carried out. Any warranty claim made without a receipt shall be at ChipsAway's discretion. The ChipsAway warranty is not transferable.

 

Payment Unless other arrangements have been agreed beforehand, payment is due on completion of the repair and shall be by cheque or cash. We regret we are unable to process payment by credit/debit cards at this time. ChipsAway is entitled to exercise a lien over the repaired vehicle until satisfactory payment is made by the customer, which in the case of payment by cheque shall be deemed to have taken place when a cheque has cleared the banking process.